Frequently Asked Questions
What is Smart Menu and how does it work?
Smart Menu is a digital restaurant management system that replaces traditional workflows with a suite of web and mobile apps. It helps restaurants handle orders, inventory, and staff efficiently, while enhancing customer dining experiences with digital menus, QR code ordering, and real-time order updates.
What devices are compatible with Smart Menu?
Smart Menu works seamlessly across Android phones, tablets, and any device with a modern web browser. No need for special hardware—just a reliable internet connection.
How long does it take to set up Smart Menu for my restaurant?
Once your registration is complete, setup can be done in less than 24 hours. You’ll also receive one month of free administrative support to get you fully onboarded.
Can customers still place orders without downloading an app?
Yes! For dine-in guests, they simply scan a QR code on the table to access the digital menu and place orders—no app download required
Is internet required for Smart Menu to work?
Yes, a stable internet connection is needed for syncing orders and managing real-time updates across devices. Offline functionality is currently limited.
Can I customize my restaurant’s menu and pricing?
Absolutely. You can add, remove, or update items, prices, and availability anytime through the admin dashboard. We also offer optional menu upload support during onboarding.
How much does Smart Menu cost monthly?
Pricing starts at ₦50,000/month for the Basic package. Other tiers offer more features like multiple kitchens/bars and extra admin tools. Visit our Pricing page for full details.
Do you offer technical support if anything goes wrong?
Yes. We provide ongoing customer support, software updates, and server maintenance as part of your subscription. Our support team is always a call or chat away.
Can Smart Menu help me reduce order errors and staff manipulation?
Yes, Smart Menu logs every order in real time, and access is role-based to prevent unauthorized changes or invoice tampering. This increases accountability and reduces manual errors.
Is Smart Menu suitable for small restaurants or only large chains?
Smart Menu is designed to scale. Whether you're a single-location café or a multi-branch restaurant, our solution can be customized to fit your size and workflow without adding complexity.